Utility Bill Management
Get In Touch
For best response time, please reach out between the hours of 8:00AM-4:00PM CST.
All times will be based on Central Standard Time.
Once we receive all the correct information needed for an RFP, please set the following expectations with your customers:
: no sooner than 48 hours
All Other Markets: 3-5 business days
Channel Partner Monthly Meeting:
Will fall on the first Tuesday of each month
Updates on Suppliers and Markets in your area
Process for RFP and Contract requests
New contact information
When sending a request over for pricing, please make sure you are very detailed in what you are
Send exact ESI ID number and address (Please do not send just a meter #)
The account name that it needs to be added/removed from
Type of MVI: PRMVI or just a Regular MVI
Type of MVO: do they want to remove the wires and poles?
Date they need the meter Add/deleted
IF THEY ARE ADDING: Please provide proxy usage or another meter that it will mirror.
For any billing issues or questions, please send a detailed email on what the issue/question is regarding and attach a copy of the bill.
All other service Requests:
Provide any attachments that might be helpful in resolving your customers’ requests
Detailed email on the requests, please include the customer’s name
Do not just forward over the email you received from the customer
Fill out the form below and an Incite representative will be in touch.
© 2019 Incite Energy