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For best response time, please reach out between the hours of 8:00AM-4:00PM CST.
  • All times will be based on Central Standard Time.
  • Once we receive all the correct information needed for an RFP, please set the following expectations with your customers:
    • ERCOT: no sooner than 48 hours
    • All Other Markets: 3-5 business days
  • Channel Partner Monthly Meeting:
    • Will fall on the first Tuesday of each month
  • Agenda:
    • Updates on Suppliers and Markets in your area
    • Renewal Reports
    • Process for RFP and Contract requests
    • New contact information
    • Open Discussion


Service Requests

When sending a request over for pricing, please make sure you are very detailed in what you are needing.

Adds/Deletes:

  • Send exact ESI ID number and address (Please do not send just a meter #)
  • The account name that it needs to be added/removed from
  • Type of MVI: PRMVI or just a Regular MVI
  • Type of MVO: do they want to remove the wires and poles?
  • Date they need the meter Add/deleted
  • IF THEY ARE ADDING: Please provide proxy usage or another meter that it will mirror.

Billing:
  • For any billing issues or questions, please send a detailed email on what the issue/question is regarding and attach a copy of the bill.
All other service Requests:
  • Provide any attachments that might be helpful in resolving your customers’ requests
  • Detailed email on the requests, please include the customer’s name
  • Do not just forward over the email you received from the customer
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Contact Customer Service

Fill out the form below and an Incite representative will be in touch.